STUDY AND WRITING SKILLS
85
8.5
5
Look at the phrases below and add them to the
table of useful expressions above.
I can’t make it as …
I regret to inform you …
If I can help in any way, please contact me again.
I would be grateful if you could …
I have some good news (about …)
Got your message on …
Please find attached …
Speak to you / See you soon.
6
a
Using the table, change the parts in bold in the first
email from formal to neutral register. Make any other
changes necessary.
6
b
Using the table, change the parts in bold in the
second email from informal to formal register. Make
any other changes necessary.
7
Write an email for the following situations. Use the
W.R.I.T.E.S. procedure from Exercise 4.
1
Marco, a colleague from an overseas branch of your
company wrote to you last week. You promised to
send some documents to him, but forgot. He has just
written again to remind you.
2
A customer, Mrs Daley, phoned you and asked you
to send her your latest catalogue.
3
Jenny, a friend who works in the same department,
wants to go for a drink tonight after work. You are
unable to go as you are going to the cinema, but you
could go on Friday.
1
2
Formal
Neutral
Informal
First contact
I am writing to enquire …
I am writing to inform you …
I am writing to ask/tell you …
I’d like to find out / let you
know about …
Referring to previous
contact
With reference to your letter
of …
Thank you for your letter of
…
1
Giving good news
I am delighted to inform you
…
2
Great news!
Giving bad news
3
Unfortunately, …
Sorry, but …
Making an offer
If you wish, I would be
happy to …
Would you like me to …
Shall I …
Making a request
4
Could you possibly …
Please can you …
Refusing an invitation
I am unable to attend due to … I will not be able to come
because …
5
Apologising
I would like to apologise for … I am sorry about/for …
Sorry about/for…
Closing remarks
If you have any further
questions, please do not
hesitate to contact me.
6
Call/Mail me if you need
more help.
Attachments
7
I am attaching …
Here is …
Referring to the future
I look forward to hearing
from you in the near future.
Looking forward to meeting
you.
8
Dear Customer
I am writing to advise you
of a new development at
Shoes 4U
.
I am delighted to inform you that
in future
you will be able to order online. We aim to provide our
customers with the best possible service. In order to
do this,
I would be grateful if you could
take a few
minutes to register your details on the website; after, you
will be able to start using the new service right away.
If you have any further questions, please do not hesitate
to contact me.
I look forward to hearing from you soon
.
Yours sincerely,
Dear Louise,
Got your email on Friday.
Thank you for the
invitation.
Sorry, but I can’t make it
as we have
a teambuilding seminar that weekend.
Please let
Mark know
about the new products.
Please feel free to call/mail me again if you need
any more help.
Speak to you soon.
Denise
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